— Order operations for WhatsApp
Velo turns your clients' messy WhatsApp messages and voice notes into structured orders — matched against their catalog, priced on their list, with every ambiguity routed to a human review queue.
Antes — mensaje de WhatsApp
agente en línea“hola, mandame 3 cajas de la crema chica y 2 del shampoo grande, lo mismo que la semana pasada”
+54 9 11 •••• 4417 · hace 2 min
Después — orden estructurada
“En gran parte de Latinoamérica, el pedido mayorista ya se hace por WhatsApp — sin catálogo, sin estructura, sin registro.”
Contexto de mercado · Venta mayorista en LatAm
Each tenant activates the capabilities its business type requires. The agent answers from the same WhatsApp number, whatever the capability.
Natural-language order capture against the tenant's real catalog. A text message or a voice note becomes structured order lines — SKU, quantity, unit price from the tenant's own price list. What the agent cannot resolve goes to a human queue, never to the customer as an error.
See the order engine ›The agent answers from the tenant's own uploaded documents — price conditions, policies, product specs — not from generic text. Every answer traces back to a source document.
Bookings against a per-tenant availability calendar, confirmed inside the same WhatsApp conversation the customer started.
3 capabilities per business type
1 WhatsApp number per client tenant
Human review queue built in
Every tenant's data, isolated
El motor de pedidos — paso a paso
— The order engine
Your client's customers already order by WhatsApp. Velo reads that message as it is — abbreviations, brand nicknames, "lo mismo que la semana pasada" — and resolves it against the tenant's catalog and price list. What resolves cleanly is confirmed. What doesn't, waits for a person.
A tenant picks a business type once. The type decides which capabilities the agent gets — no manual wiring per client.
Catalog orders over WhatsApp with price lists and a review queue.
Answers from the business's own documents, with human handoff.
Appointments against a live availability calendar.
Property answers from uploaded listings, visits booked in chat.
Menu orders and table bookings from the same number.
— For operators
Velo is multi-tenant by construction. Each of your clients becomes a tenant with its own WhatsApp number, its own catalog and documents, its own data. You operate every tenant from the same console.
Tenants — consola del operador
5 activosDocs · Setup
Docs · Orders
Docs · Operations
— Operator control
Each tenant's conversations, catalogs and documents are isolated per organization. The WhatsApp numbers and provider credentials are yours, per client. You decide where the data resides, and the roadmap moves at your pace — not a vendor's.