Orders
Wholesale Distributor
The flagship case: a distributor serving neighbourhood almacenes, taking repeat orders against per-client price lists.
How it works— Business types
The preset decides what the agent can do.
Each tenant gets a business type. That choice sets the capabilities, the vocabulary and the guardrails — before the agent answers its first message.
Not a label — a bundle.
A business type packs a system prompt, guardrails, a domain vocabulary and a capability set. Choosing one configures the agent for that kind of business in one step. The operator can still override any piece per tenant — the preset is the starting point, not a cage.
Takes the order
Businesses where the conversation ends in a confirmed transaction.
OrdersScheduling
Restaurant
Standing orders and table bookings in the same number — a bakery taking the morning order, a kitchen reserving Friday.
How it worksAnswers the question
Businesses where the value is a correct, sourced answer.
Knowledge
Product Support
Answers from the client's own manuals and policies, with the source cited — and a plain refusal when the answer isn't there.
How it worksBooks the time
Businesses where the conversation ends in a confirmed slot.
Scheduling
Bookings
A clinic booking consultations: availability per tenant, slots offered in the chat, confirmations and reminders automatic.
How it worksKnowledgeScheduling
Real Estate
A property agency answering listing questions from its own portfolio, then booking the visit without leaving the chat.
How it worksOperator opt-in · off by default
Custom (advanced)
A custom type exists for operators who need to define their own prompt, vocabulary and capability mix. It is off by default and stays that way until the operator enables it deliberately — because a general-purpose bot answering in a client's name is a brand and policy risk, and that risk should be a decision, not a default.
Read before enabling